Incredible Connection Card

On 6 February 2015 I have submitted a complain here and on MBD website about the poor service for the last year to solve a issue or their side. the very same day I did receive a mail from Sally Ryce, acknowledge the complaint and escalated it. that was the only feedback from their side. I did phone every day, talking to various customer support consultants, just to year they did forward it to so and so and they still waiting for proof of payment. That was nothing new to me as it was the default answer to me for the last year. Finally I insist of the contact person and number who they waiting for (NOT MY JOB). I got hold of Maryke who promise to reply within 48 hour and she really did with a positive reply that the payment was found and is now allocated correctly. THANKS MARYKE! I received a standard paid up letter today from Sally stated \A "paid up indicator annotated by the respective bureaus\"" is not sufficient enough. The status of \""longer than 150 days in arrears\"" should be cleared and correct at the bureaus. What a pathetic admin control. They send mails and wait for something to happen."""