INCORRECT INFORMATION

Dear Sir/Madam, I have recently obtained my Experian credit report and noted that my credit score has decreased by 10 points due to MBD reporting that I missed a payment during April 2026. I dispute the accuracy of this information. To date, I have repeatedly requested a detailed monthly account statement and payment history from MBD in order to verify the status of my account. Despite sending emails and making telephonic enquiries to Ms Tshegofatso, I have not received the information requested. As a result, I am unable to understand how MBD concluded that a payment was missed, particularly as I believe all payments due during 2026 have been made. The failure to properly investigate my payment history before reporting adverse information has now negatively impacted my credit profile and credit score. I hereby request the following as a matter of urgency: A detailed account statement reflecting all transactions and payments received during 2026. Confirmation of the specific payment that MBD alleges was missed in April 2026. A full investigation into the accuracy of the information reported to Experian. Immediate correction of the adverse listing with Experian should it be found to be inaccurate. Please treat this matter as a formal dispute and provide a written response within the prescribed timeframe. I look forward to your urgent attention and resolution of this matter. Yours faithfully, Daphne Maritz