1 reviews | Active since Dec 2015
Incorrect billing
I have an account with RCS which fell into arrears last year which was handed over to MBD. My problem is that the amount that is on their email and the amount on my statement are two different amounts the amount on the statement is R1700 more that what is on the statement.<br> They cant send me a statement that outlines exactly how they got to this figure I need a statement that shows the interest that was charged and all other charges incurred they cant just thumbsuck a figure and expect me to settle it. I need to settle my account with RCS and according to my understanding I will settle whats on a statement not an email figure that was thumbsucked by one of your agents because to me that is ******ion.<br> <br> I need a response to this as I called your call centre and the agent said I need to contact customer care but that is the customer care number I mean to me that is just ******* that I need to be sent from pillar to post just to get clarity.<br> <br> I need feedback on this ASAP as I need to settle my debt with RCS.
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
