*********** ********!!!

<p>My account was handed over to MBD INC about three years ago, while I was still an unemployed student. In 2015 March I called and asked for a full settlement amount on the account of which I got and made a debit order arrangement immediately. The agent assisting me offered me a settlement discount making the settlement amount R 3 481.55, which they deducted as per agreement on 30 March 2015. I then waited to my clearance letter via email as I was promised.</p> <p>Months went by and I never recieved it so that I could go to Matrix/Foshini to show them proof and close the account. I tried my luck to close the account but I was asked for the letter of which I explained that MBD never sent it to me. I tried calling to remind MBD INC about the letter but I was told to hold then the agent assisting me just hung up.</p> <p> </p> <p>Months later in November 2015 an MBD INC agent called saying I was still owing on the account the same amount as was told about before making the settlement payment. I told her my story and a was asked to forward proof (bank statement) via email. I did that immediately only to find out I was given the incorrect email address. I called, was asked to leave a message and someone will get back to me which never happened. So in January 2016 I got a call again saying I'm still owing and explained to that agent again what was happening and was given an email address to forward the bank statement to them AGAIN!!! I did what I was asked and the email went through.</p> <p> </p> <p>I didn't get a call back until July 2016 when another agent called saying I owe R 1 269, a different amount from which I paid and settled in full. I explained my story once AGAIN and only excuse I got was that the system was not updated when I made the settlement and now the account has accumulated interest because it's not closed. I asked who's fault that was and asked for the agent's supervisor, she told me to hold then hung up. </p> <p> </p> <p>Now this year instead of calling me directly they keep calling on my mother's phone harassing her and asking her to pay, even though I'm still using the same number. This tells me that they know what they are doing is wrong and are just taking advantage and trying to **** me and my mother.</p> <p>I AM SICK AND TIRED OF THE LOAD OF BS AND THE LEVEL OF DISHONESTY AND INCOMPETENCE OF THE COMPANY AND THEIR WORKER'S. I have a bad reflection on my credit report due to this and it's messing my credit life. I have now decided to call the Credit Ombuds about this matter and I was referred to the credit bureau, I have the complaint and dispute forms right in front of me!! I also want to report the MBD INC to the Council of Debit Collectors.</p> <p> </p> <p>What kind of company treats its clients like this? And handles people's credit issues so badly? Destroying people's lives!!!</p> <p>I will keep warning other people about how you rob people of their money on everything communication platform I have, until my matter is resolved.</p>