***********, PATHETIC SERVICE.. BEING CHARGED FOR SERVICES NEVER RENDERED TO ME

<p>I'm not happy with the service provided at all, I settled one of my accounts through MBD however, it appeared that there's still one of my accounts outstanding accounts that still needed to be settled, I then got in contact with Nkosinathi who's always been very helpful, who advised that my Identity is still outstanding, he then on the 26th January 2017 provided me with a letter stating that I have R1850 for that account but I somehow received a discount the money I had to settle was R1480.48, telephonically we arranged that I pay the amount over a period of 2 months (R740), on the 28th February I got in contact in again with Nkosinathi advising him that I will have to reduce my instalment due to my Dad's health as he needed medication for his heart operation and it required R5000 he's a pensioner he could not afford unless I help him with the payment, the prompt response received from Nkosinathi was how much will I be able to pay monthly I asked him to make it R350, unfortunately I still did not manage to meet with the instalment as I'm still helping my Dad with his medical expenses. According to my knowledge I have R1480.48 that still needs to be settled and NOT R2153.93, I'm uncertain of how it came to this amount as I'm always the one getting in contact with MBD regarding the account and none of their consultants who are rude, who has bad attitude has ever made any contact with me, the last call I made to MBD was confirmation of payment that is still outstanding I was told that it's R2153.93, I repeatedly told that consultant that I WILL NOT BE PAYING THAT AMOUNT, the amount I will be settling is for R1480.48 and not more than that, with all these extra charges it's not going to be my problem as no communication was made out to me, I have to call and enquire every single time about the account.. Just to clear the air I will be settling the amount of R1480.48 and not R2153.93, MBD will have to settle the R673.45 on their own that is not my problem i will not pay for services not rendered to me, even if it means that I settle the R1480.48 over 6 months so be it.. I'm not happy at all with the service provided, please let your consultants be trained properly and leave their stinky attitude outside work.</p> <p> </p> <p>Still no response, for the complained lodged that's quiet "impresssive", here's another one for the day:</p> <p> </p> <p>My balance is increasing daily, I fail to understand why as there is no communication carried out here... Just so you know your PATHETIC agents are not doing their job as supposed to they will attempt on calling me as soon as I answer they hang up, when I try to return the call nobody answers, as mentioned before I'm not willing to pay for the extra charges against me... I have pulled a report from Transunion in May of which they advised that I have R1716 outstanding of which a discount was given to me I then had to settle R1480.48, I went out of my way to gather all this information whereby MBD failed to, but it's OK for them to keep on having additional payment against my name for the services never rendered to me, WITH THE MAIL SENT TO ME YESTERDAY THAT I NEED TO SETTLE R2153.91 I'M NOT GONNA BE PAYING THAT MUCH YOU SORTED OUT YOURSELVES, I DON'T MIND HAVING MY LAWYER TO DEAL WITH THIS HONESTLY, I'm not going to be held for your company's incompetency and bad attitude offered by your agents.. I'm going to say this ONE LAST TIME, I'M WILLING TO SETTLE THE R1480.48 I WAS ADVISED ON THAT'S IT... HOW YOU GETTING THE OTHER OUTSTANDING AMOUNT NOT MY PROBLEM, YOU CAN DEDUCT IT FROM YOUR RUDE, *********** STAFF, NONE OF THIS WOULDN'T HAVE HAPPENED IF THINGS WERE HANDLED ACCORDINGLY... JUST WANNA THANK TRANSUNION AND NKOSINATHI FOR THEIR PROMPT RESPONSE, WE REALLY DO NEED TO HAVE DETERMINED PEOPLE LIKE YOU IN THIS BUSINESS... MBD KEEP YOUR EMAILS SHOULD THERE BE ANY EXTRA CHARGES HELD AGAINST MY NAME, I'M NOT WILLING TO ENTERTAIN THAT, SO R1480.84 IS WHAT I'M SETTLING... YOUR CIRCUS YOUR ******S ON HOW YOU RECEIVE THE OTHER R673.43 THAT AIN'T AND WILL NEVER BE MY PROBLEM, THOSE ADDITIONAL CHARGES ON MY BALANCES YOU WILL HONESTLY PAY THEM OFF.. THANK YOU</p> <p> </p>