*********** Agent

On 14 May at 9h00, I received a call from MBD agent called Motserato. She informed me that she is phoning on behalf of Standard Bank. I informed her that I have already send several letters and avadavits and that I confirmed with their call centre that it was received. She then told me it was unclear. I asked what was unclear and she said that the quality of the fax was poor. I then requested an email address to scan and mail it to her. After this she became very abrupt and rude and told me that was not possible. I could not believe that a legal company in 2015 still operated on faxes and did not have technology to be able to receive emails. This agent is incomptetant and rudecand I request a full QA report on this call made as all your calls are recorded.