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<p>I receieved an account i was unaware of and subsequently paid double what I was meant to pay on the 26 July 2016. I have since then been requesting a refund on the second amount and keep getting told stories. I have asked for a paid up letter which still has not been sent to. They would call me everyday when they wanted me to pay this account I was unaware of but they cannot reply my emails or have the decency to give me a call when I query something like a paid up letter. VERY DISAPPOINTED!!!</p>