Incompetency

I have been calling MBD Credit solutions from last week Wednesday(29/11/2017) regarding a payment arrangement letter.I cannot begin to describe the level of incompetancy i have had to deal with from the 29th till to date both from the contact centre agents and their Team leaders.They dont provide callers with any call reference numbers as they system doesnt create one there fore the consultants can get away with refusing to transfer the call to their managers as my call was wrapped up by Fernaz on the 01/12/2017 when i reguested to speak to her Team Leader.After redialing a number of times i got through to Asila who put me through to Jayde Abdul(Team Leader) that promised me i will get the letter by 04/12/2017 and that she will call me on that day to advice me once the letter has been sent through.I had to call back on the 05/12/2017 at this point im so annoyed and irrate as i cant trust the Team Leaders and request to speak to the Team Leaders Manager and my call once again is wrapped up..When i redail i get to speak to Ahmed Hoosen who says they cant e-mail me any letter till i have made payments for 3 consecutive months...The service i have recieved is despicable and appualing to say the least and im very much unhappy at this point!!