Incompetence on a new level

I'm having a really horrible experience with MBD... I've been trying for a month to GIVE them money and it is impossible. I get sent this way and that, then nobody knows what is happening to my file, then I get transferred back to the call centre that had transferred me to those people. Then the agents don't know what is happening on my file - they can't even confirm they have the file - quite a few are also extremely rude and unprofessional. Finally I found a competent lady that gave me some answers and gave me an email address I need to send my query to. Lo and behold... despite sending an email last Friday, and follow-ups this week, the email is not being responded to. Neither are any of the "queries" emails. I am fed up. I am trying to clear my name on ITC but they are making it a nightmare. If I could give negative ratings I would.