1 reviews | Active since Sept 2016

14 Sept 2016, 14:42

Incompetence is putting it mildly

<p>Dear MBD</p> <p>I'm a pretty calm and reasonable person with a healthy dose of common sense,however in the last 3 to 4 months of having to deal with your lack of competence and common sense I have lost my reserve. I cancelled my Telkom account and paid for the cancellation UPFRONT in January this is year. Now due to the incompetence from their side you at MBD became involved and I have emailed spoken to and reasoned with so many differect people I have lost track. None of you had any idea what was happening. According to Telkom I am now in the clear after they finally fixed their mistake I received a message this morning. Do me a huge favour and speak to them. They will inform you of this and please stop harassing me. The hand over needs to be withdrawn. </p>

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Replies (2)
MBD
MBD's reply14 Sept 2016, 15:46
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply15 Sept 2016, 13:30
Official

Dear Sir/Madam

With reference to your query logged on the 14 September 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.