Incompetence and more

I have been harassed by this *********** firm for many years now, yet not one of their so-called 'consultants' has been able to explain the meaning of an account 'bought' by them from, say, Standard Bank. I suspect that there will be many hidden costs and additions in the amounts involved.

They continue to call me, without fail, on a daily basis (except Sundays) and drop the line when I don't confirm my date of birth. I suggest that they rather confirm it to me for my own security reasons.

I have reached the point where I block any number that they call from but the calls keep coming. I think that their greed has got them to install so many lines that the poor lines themselves are so confused that one cannot stay on a decent, unbroken call with them.

Another very annoying call that I get is where this Robot lady says 'Please hold, your credit life depends on it'. One then holds - listening to irritating music - until the connection is lost. I call the number back and confirm that the call did, indeed, originate from MBD.

I will continue to refuse to deal with these people until the following two questions are answered satisfactorily:

1. What is the meaning and implication of an account 'bought' from a financial institution?

2. What gives this firm the right to threaten and force people to go outdoors to make payments on their accounts during levels 4 and 5 of hard lock-downs (which I and many others, I'm sure, were forced to do during the ongoing pandemic)? The only way I can pay them is by visiting a major retailer. These people should, themselves, have been in hard lock-down - unless they consider themselves to be essential workers!