Incompetence and harassment by MBD consultants

Good day. I have asked numerous times for a senior person at the company to contact me as no information is corrected or updated on my file with MBD. E-mails sent to '***' are deleted without being read as I get a notification every time it is being done. I have tried to make alternative arrangements with them but explained that I am under Debt review and have the monthly distributions as proof that the Capitec account receives a monthly distribution. I can not afford to pay an additional amount on top of the monthly distribution. due to this my status show that I am in arrears since February even if I have a signed Court order from a judge where the terms were agreed. Everytime a new consultant phones just as rude as the previous, They are not helpful they only have their lines to say on their message and you can't explain or reason with them because they only accept the information they were instructed to receive. Their inability to interact from a management level is the reason why I do not accept their calls any longer. They are the reason why their customers are not receiving their monthly fees as they refuse to communicate and work with the Debt review consultants. My monthly installment is R210 and they demand a payment of R250. Please note that I cant simply pay the additional R40 that is short from the debt review distribution they demand an additional full payment of R250, resulting in me having to pay R460 a month which I can't afford. This is resulting in Capitec not receiving any money because MBD have stopped all payment received to Capitec. How is this way of thinking helping the client - Capitec. I do not know how to further escalate this matter in order to be heard by MBD