Incompetence

Hi. I made a proposal with MBD last year November, I pleaded for a settlement fee on my account, I was owing them or should I say Markham group a fee of +-R1400. Then my case was allocated to Abram Matjila whom I was talking with him via emails. He told that they will approach a Foschin group to discuss the matter, on the later stage he got back to me. He requested that I sent them a letter pleading for a reduction/settlement fee, which I forwarded the requested docs via email. He advised thar my account will be put on hold till the matter and the agreement is reached. The beginning of 2018 when I email Abram to check the progress he was ignoring my mails because still tp date he still ignoring my mails. Sometime last month or so I received an sms stating that I must call MBD cause the discount has been given to my account, when I email them still am being ignored till I received a call from their call centre agent telling me that I need to pay an amount of +-1800.

So that means the was no discount awarded, my case ess not put on hold, it was still accumulating arrears. Last I spoke with an indian lady who claimed to be a supervisor, she advised that I need to do affidavit and forward to Abram but still today abram is ignoring, I also sent supporting docs to Happy Makhubele he's ignoring me when I send a him a question asking him if he received my stuff. I really need help. The debt must b written off