AL
Alicia L
1 reviews | Active since Oct 2021
18 Mar 2026, 11:47
Impossible to get hold of.
I have a vodacom account with you guys that i am not receiving statements for. Also why on my credit profile does it show that the account is "handed over", shouldnt it have been updated to say that its with you now and no longer with Vodacom and reflect that i've been paying. Please contact me and send me statements. Whenever i request a call or call your agents drop the call IMMEDIATELY. Please call me and assist urgently.
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Replies (2)0
Replies (2)
MBD's replyOfficial
18 Mar 2026, 15:33Good day Alicia L
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply18 Mar 2026, 15:33
Official
Good day Alicia L
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
AL
Alicia L's updateReviewer Update
21 Mar 2026, 15:23Hi
Im still waiting for feedback. My balance is not lowering on your portal and im still waiting for a statement
Im still waiting for feedback. My balance is not lowering on your portal and im still waiting for a statement
AL
Alicia L's update21 Mar 2026, 15:23
Reviewer Update
Hi
Im still waiting for feedback. My balance is not lowering on your portal and im still waiting for a statement
Im still waiting for feedback. My balance is not lowering on your portal and im still waiting for a statement