Icompetence

My spouse was retrecnhed during 2016. She had retrenchment insurance on her exact acc. All documentations was handed in. After a year we were contacted by MBD stating that we were handed over by exact. All our problems started then and there. We asked for paperwork. We offered R 200/month. Suddenly double deductions was made. We queried it and was told they can take can take money whenever they think there is money in my account. The deal was R 200/month. Aftet numerous emails and phone calls I started paying at exact due to no response from MBD. This month I could not make a payment because according to the cashier at exact a savanna mall in polokwane the system refuses my payment. This situation has now been going on for more than a year and a half.