CK
Chelsea K

1 reviews | Active since Feb 2018

10 Feb 2018, 09:15

'I Will do it without your permission'

Ive been getting phone calls not to my cell number rather to my tablets mobile number from an MDB collection services.

Accordinng to the Woman who refused to understand that I WAS DRIVING AND COULD NOT HEAR HER CLEARLY, on a particular account closed for more than 6 months I owed money and they would like to Debit my account.

The woman forced me to setup a debit order, refused to tell me the amount or even email me a statement so I could match it up to the closure statements I have.

I asked her one simple question: Can you please email me

She rep**** telling me she will have to charge me for the email! I told her i did not appreciate her attitude cause im trying to help her as again I WAS DRIVING.

She then said she will setup the debit order on my account without my permission and dropped the call.

I attempted to call back the number provided and said the company does not operate on weekends yet they have been calling my tablet on weekends, week days, sometimes after 8pm at night.

I have read so many reviews on the bad service of the call centre agents that im starting to believe this is more a **** than anything else

0
Replies (2)
MBD
MBD's reply12 Feb 2018, 14:47
Official

Dear Chelsea

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA

MBD
MBD's reply22 Mar 2018, 11:52
Official

Dear Sir/Madam

With reference to your query logged on the 10 February 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC