QM
Queen M

1 reviews | Active since Sept 2017

13 Sept 2017, 11:26

i was handed over to MBD by Edcon and i settled my account on the 26/07/2012 - Refuse to give a settlement letter

i was handed over to MBD by Edcon and i settled my account on the 26/07/2012 - to my surprise it reflects that i am on arrears on the credit bureau records so i called Edcon they cannot pick up my account from their system so i was referred to MBD - i called them this morning they can see that i settled in 2012 but they cannot provide me with a settlement letter . how so????

0
Replies (2)
MBD
MBD's reply13 Sept 2017, 11:54
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply02 Oct 2017, 09:24
Official

Dear Sir/Madam

With reference to your query logged on the 13 September 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC