I WANT TO SETTLE

Good day guys, i called your call centre to a very useless agent named Ashley. I told her i am begging for the same discount of 55% i got last month to settle. I can pay the account right now and settle. Asked her to escalate to someone in managers position to authorize the discount on the baypoint account and she had the nerve to ask as the share holder of MBD telling me it cannt be done and mind you i was asking her to try. Am asking for someone with authority to please give me same settlement figure of last month as i got the money late.