I want the ombadsman details

I made an arrangement for my boyfriends account. I agreed to 3x R950 payments for Sep, Oct & Nov. Now you have sent me an email saying that the amount is R1123.32! this is not what I agreed too. I have called your call center twice and I have even spoken to a supervisor - and I was promised twice that someone would call me back and I am still waiting. You said you got permission from my boyfriend to debit my account and this is *****! I want the ombudsman details as I want to report you. No one has the right to agree to a debit order on my account its *******! I was told that the amount is different because the debit order is being arranged month to month and not all at once. This is not my problem and this is not what I agreed too! I agreed to 3xR950 its not my problem that your agents don't know what they are doing. Your service is disgusting! I agreed to pay this amount with no problems and I am doing what you ask but you think you have the right to treat me badly! Your calls are voice recorded so go back and listen to your calls! I refuse to pay the additional amount because your agents messed up! I will be stopping the debit order and I will only pay the R950!