I have sent an email 2days back requesting a prescription letter in terms of act 68 of 1969 prescription act, they have seen the email and not responded, when I call them the consultant give me an alternative number of *** which they do not respon

I have sent an email 2days back requesting a prescription letter in terms of act 68 of 1969 prescription act, they have seen the email and not responded, when I call them the consultant give me an alternative number of *** which they do not respond to. I have more than an hour calling from caller number 6 when it gets to me it hangs up. With all means to contact them I still don't have any feedback. My name is Tshenolo Olivia Nkgobane email ***