I***

I have struggled with Vodacom to clear my ITC/Experian/XDS credit since settling my data contract with their attorneys MBD Attorneys in August 2021. I have called and emailed but nobody is interested. The Vodacom call centre confirmed the account is closed and that they sent the communication to MBD Attorneys to clear me. I have the paid up letter. The Vodacom call centre agents pass the buck onto the attorneys and the attorneys pass the buck on to Vodacom. A year later this still shows up on my credit report as overdue and owing. Their MBD also has just as useless a call centre who also pass you on from one person to the next and can’t resolve this issue which is affecting my ability to buy a house. Even the call centre agent (MBD)I arranged the settlement with referred me to a useless manager’s email address (***)who never responded to 3 emails and can’t be reached telephonically, neither did *** (Vodacom) bother. I still have the correspondence and WhatsApp’s. I am so sick of following up. I need this problem solved once and for all.