Hustles hustles and more hustles

I phoned MBD attorneys on *** and requested for my account statement to be sent to me. To this day the request has not yet been fulfilled and I'm not too sure why this is taking so long. All I want is to know how much my current balance is so I can budget and pay off the account. Also, why is it too much of a problem for MBD to issue settlement discounts to clients? All I want is to settle my MTN account and asking for MBD to meet me half way but they keep saying they are not offering discounts at the moment... How much longer is this story gonna continue, especially if I keep paying my account via debit order on a monthly basis nogal without any defaults? Can somebody co-operative at MBD please assist me?