Humorous service

I dont know if i should be annoyed or humored at the service i have been receiving. Firstly - I am 95% sure i called in to tell you people that the account you are debiting will be closed. When the debit order was unsuccessful, i did a cash payment. You are still calling and smsing to tell me that you havent received payment................This morning i spoke to a consultant who told me that because the debit order was not successful, you are calling to get your money. BUT she can confirm that you did receive my cash payment..........................................................................................???????

Secondly - You have also just tried calling my GRANDFATHER to reach me. WHAT ON EARTH ARE YOU THINKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!! How about try phone ME. I dont even want to know how you got hold of his contact details, i have received ZERO calls from you, so you CANNOT say that you could not reach me.

Thirdly - i have been trying for OVER a month (i have all emails as proof that i have requested a breakdown statement) to get a statement from you!!! My balance has TRIPLED since inception. Are you just trying to have fun????? I will not let this go. I will pay you what i have on record that i owe you, until i get a breakdown and a VALID LEGAL reasoning behind your additional fees which have tripled my balance.

I am battling to understand the logic behind MBD. You have severe lack of communication, your consultants are not helpful at all, everyone shifts the work from person to person, nothing gets done.