HOW LONG MUST I WAIT ??!?!!!!

I AM SICK AND TIRED OF GOING NOWHERE TO RECEIVE MY PAID UP LETTER FOR MY EDGARS ACCOUNT. EVERY TIME I PHONE MBD AND SPEAK TO A CONSULTANT IT IS A DIFFERENT STORY. THE CONSULTANTS AT MBD CONFIRMED THAT MY ACCOUNT IS PAID UP TO DATE AND THAT THEY WILL SEND IT THROUGH TO EDGARS SO THAT EDGARS CAN SEND MY PAID UP LETTER, HOWEVER WHEN I PHONED EDGARS THEY INFORMED ME THAT THERE IS STILL A BALANCE OUTSTANDING ON MY ACCOUNT?!?!?! SO IN OTHER WORDS MBD IS NOT DOING THEIR JOB PROPERLY!!!! I WANT MY PAID UP LETTER AND SOMEBODY BETTER PHONE ME AND SORT THIS MESS OUT!! PATHETIC SERVICE!!!!