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Lawrence T

1 reviews | Active since May 2016

12 May 2016, 08:24

Horrific Service

<p>I have had such a terrible service from MBD since December 2015, My wife and I have settled 2 accounts with them since then and we still have not received the paid up letters, we've been phoning. faxing and emailing but bearing no fruits. The customer service is below par, i even dealt with a Manager by the name Sandra, but she's also useless and can't even commit to resolving the matter, she even put the phone down on my ear. We are consulting wit our attorneys to sort this matter. To make matters worse they are debitting funds from my wife's account for the account that has been settled in full.</p> <p> </p>

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Replies (2)
MBD
MBD's reply12 May 2016, 08:39
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

LT
Lawrence T's update19 May 2016, 13:17
Reviewer Update
Still struggling to get help, after numerous attempts. This is disturbing - having to deal with people like this. Sphola Gundwane <***> AttachmentsMay 17 (2 days ago) to Sandra Morning This is still incorrect, the settlement amounts were paid on both accounts. I'm failing to understand why there's still an outstanding amount on 1 of the accounts. Can this be urgently rectified and can I please have settlement letters for both the accounts as a matter of urgency. Attached are the proof of payments. An amount of R 4 955 needs to be transferred to the Truworths account, nothing less. thanks Lawrence Tswaya Sales Manager Faize IT Solutions 8 Tel: *** Fax: *** Email: ***