Horrific customer service

I have been in contact with MBD since March last year where I raised a dispute and was told it would be referred to Iswe loans and I would get feedback.

Per Iswe contact centre, payment dates are moved if you miss payment until loan is paid (calls are recorded). Upon confirming this with MBD and making a final payment, I still get hundreds of calls demanding payment with no feedback on my dispute.

I have also on numerous occasions requested the Ombudsman's details which has not been forthcoming telephonically or via email and today an agent hung up on me when I asked for the manager who is not available at the time of the call or their manager or the CEO's email details.

This is not being TCF compliant. Clients should not be dealt with as if we are numbers. Issues should be listed to, referred, and feedback given as requested.