NM
Noluthando M

1 reviews | Active since Oct 2012

04 Jan 2017, 14:59

Horrific

<p>There are absolutley no words to desribe the pethatic customer service provided by these people. It is understandable that they are only existing for collecting outstanding debts however that does not give them the reason to treat people the way they do. They send you numerous sms's advising you of an outstanding debt and provide you with contact details. You call the numbers provided and no one seems to have any idea what is going and they will not even tell you how much you need to pay. As if that is not enough they will call you again and again but when you ask them questions regarding the call they never have the answers. I'm actually suprised that the company is still in existance.</p>

0
Replies (2)
MBD
MBD's reply05 Jan 2017, 08:57
Official

Dear/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply10 Jan 2017, 09:11
Official

Dear Sir/Madam

With reference to your query logged on the 03 January 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.