Horrible Customer Care Service

<p>I would like to report the level of service that the switchboard is currently running, which I tried to call the number 011 ********** /6111 and for the past 1hour I haven’t had a chance to go through or speak to anyone about my query.</p> <p> </p> <p>The lines keeps on saying I’m caller number 2 then I’m caller number 1, which all of a sudden there’s a high call volume, which I’m asking myself one thing, how does a person move from being caller number 1 to being put on hold and then the phone goes dead.</p> <p> </p> <p>There are ladies that pick up the phone, which happened twice, and just before I can talk, they then put the call again on hold till it goes dead again, but I can hear them chat behind the phone before they put it on hold, so I want to know what kind of service are you giving people if you claim to be a solutions company.</p>