1 reviews | Active since Apr 2018
Horrible business practice
Foschini handed over my account to MBD, been getting calls from them and arrangements were made, I fully paid up the account at the beginning of December 2019. I was told that I will receive my paid up latter after 7 days and my profile will be updated with the credit bureau on the 20th of December 2019, fast forward to today, my credit profile is still not updated and only received my paid up letter on the 7th of January 2020 after I had called them more than 4 times already requesting this.
I have been calling MBD for a while now to ask them as to why my status has not been updated, guess what, their customer services department is not answering ***).
when you owe them, they call you, threaten you by taking you to court when they need their money but when they need to do right by you as a consumer(paying customer), they fail to do so. Why must I be calling them to get my status updated, they should have done that when they received their payment.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MUNNIK BASSON DAGAMA INC
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MUNNIK BASSON DAGAMA INC
it has been almost 8 months since the payment was made and till today, you have still not updated my profile. I can use the paid up letter that was sent to in January as it now old.
when you call and ask for your money, you do this effortlessly but when it is time to update customer information, you are not efficient.
it has been almost 8 months since the payment was made and till today, you have still not updated my profile. I can use the paid up letter that was sent to in January as it now old.
when you call and ask for your money, you do this effortlessly but when it is time to update customer information, you are not efficient.