SB
Suemaun B

1 reviews | Active since Feb 2016

10 Feb 2017, 10:26

Highly disgusted

<p>I keep recieving messages about an Ellerines account, which I've never had, firstly when I try and phone the number no one answered, I tried for 1 hour, when I eventually got through, I tell the call center agent the story and give her the so called refference number she then tells me the account belongs to some gentleman, so I asked her do I sound like a gentleman to which she replies do not give me attitude, then I told her listen if you recieve sms'se everyday about some account and then try and phone for an hour with no answer I will give her attitude, because its harresament, its not my info thats wrong its theirs, and she kept screaming and telling me dont give me attitude, this is pathetic, if you want to harrass someone for money get the right info, and train your call centre agents because they clearly have no idea how to do their jobs profesionally, if I should ever have debt problems I will never go there and i truelly feel sorry for the people who has to deal with this clown show </p> <p> </p>

0
Replies (2)
MBD
MBD's reply10 Feb 2017, 15:39
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply20 Feb 2017, 14:15
Official

Dear Sir/Madam

With reference to your query logged on the 10 February 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC