CA
Carla A

1 reviews | Active since Jun 2016

05 Sept 2017, 20:50

Harressment at its worst!

I still have not received a resolution to my problem with VIRGIN ACTIVE and furthermore, they have handed the account to MBD attorneys who not only do not listen to what I am saying ie: I do NOT have a contract with VA, they also just decided to put a payment arrangement on their system which according to them I have not adhered to. (probably because I did NOT make it nor do I owe anything). Worse yet they harrass me at all hours of the day and even when I was in hospital with kidney stones! Unbelievable!!

0
Replies (2)
MBD
MBD's reply06 Sept 2017, 08:18
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply02 Oct 2017, 08:45
Official

Dear Sir/Madam

With reference to your query logged on the 05 September 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC