SH
Sisanda H

1 reviews | Active since Apr 2010

21 Mar 2018, 22:13

HARRASSMENT, WRONG NUMBER

I am beyond appalled with this company. I have been harrased to the point that I am handing this matter to the ombudsman and laying charges against this company. I have been called soo many times regarding someone elses accounts, i have told these people so many times that I am not the person they are looking for and they should remove me from their system, which proved to be useless. They have gone on to call me at my place of work, I cannot lose my job because of your stupid incompetence, I have said over and over again its a WRONG NUMBER!!!!

I get countless sms' and calls regarding accounts that I never had like AVIS, I never used AVIS in my life and my contract I had with Cell C contract ended and I sent a letter of termination as per their procedure.

Look if I so much as get an sms from MBD attorney and their rude call center agents, I am reporting you to the Ombudsman, I know my rights. I cannot continue to be harassed for accounts that have nothing to to with me. STOP HARRASSING ME!!! YOUR CONDUCT IS SICKENING.

0
Replies (3)
MBD
MBD's reply22 Mar 2018, 08:51
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

SH
Sisanda H's update26 Mar 2018, 16:18
Reviewer Update
I want to know what was the outcome of your investigation, because clearly my number has not been removed from your system
MBD
MBD's reply29 Mar 2018, 14:32
Official

Dear Sir/Madam

With reference to your query logged on the 21 March 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.