Harrassment specialists

They are harrassment specialists. They call repeatedly and when I connect (answer the call) the line goes dead. Like they cut the line. Their system shows they called. I would even venture a guess that they write in their system feedback, "customer (me) put the phone down". When they do speak to me they never ask if I can talk at that moment, and they always ask for me, mispronouncing my name, even though I answer my cell stating my name. Lastly, when they get around to discussing payment plans (for debt collection) they claim I can select what I can afford but they insist on an amount that is best for them and not me. I don't see how it's a fair arrangement. In conclusion. I wish they would make use of emails. These are way better for discussions, and both parties will have records of what was discussed and agreed upon. These continuous and useless phonecalls are insane and serve no purpose except to harrass.