TN
Thandeka N

1 reviews | Active since Sept 2017

29 Sept 2017, 14:51

HARRASSMENT! Constant HARRASSMENT

MBD agents are soooo rude. They call you 10 times a day, even after you've made arrangements. They do not know how to treat clients. Can someone put a stop to this. They call the office, mobile number even relatives if they get their numbers. Train your agents in customer service. how are they still business I wonder. are they event legit? There attempted to do a debit order without me agreeing to it even. SHOCKED by their service.

0
Replies (2)
MBD
MBD's reply02 Oct 2017, 08:35
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply03 Oct 2017, 09:35
Official

Dear Sir/Madam

With reference to your query logged on the 29 September 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd