LS
Laur S
1 reviews | Active since Jan 2025
06 Mar 2025, 14:46
Harrassment, abuse
I am regularly harrassed by call centre agents using my cell phone number to track somebody I do not know about a debt which I have nothing to do with. I block their numbers and they cycle through a range of different numbers to reach me. THeir staff are completely uninterested, promise to remove my number from their database and fail to do so. Calling into their system is futile as call centre staff is the same. I have lodged a complaint with the Debt Collectors Council about this harrassment and may approach the INformation Regulator. Utterly intrusive, abusive and unacceptable. My name is not on their database and there is no reference number
Helpful (0)
Replies (3)0
Replies (3)
MBD's replyOfficial
06 Mar 2025, 15:58Dear Laur S
We acknowledge your query raised kindly furnish us with your mobile number in order to have it deleted from our database.
Kind Regards,
Complaints Officer
MBD
We acknowledge your query raised kindly furnish us with your mobile number in order to have it deleted from our database.
Kind Regards,
Complaints Officer
MBD
MBD's reply06 Mar 2025, 15:58
Official
Dear Laur S
We acknowledge your query raised kindly furnish us with your mobile number in order to have it deleted from our database.
Kind Regards,
Complaints Officer
MBD
We acknowledge your query raised kindly furnish us with your mobile number in order to have it deleted from our database.
Kind Regards,
Complaints Officer
MBD
LS
Laur S's updateReviewer Update
07 Mar 2025, 14:08Why is it so difficult to get a response? The number you are calling is ***. Please remove it from your database and do not call me again.
You keep the existence of a Complaints OFficer (or is that office?) very secret. When I called I got a whole lot of ******* and no referral to anybody who was interested in attending to this.
The penultimate agent who called me, was concerned and helpful and said that she would request by email that my number be removed from your database.
If you call me again I will take further steps
You keep the existence of a Complaints OFficer (or is that office?) very secret. When I called I got a whole lot of ******* and no referral to anybody who was interested in attending to this.
The penultimate agent who called me, was concerned and helpful and said that she would request by email that my number be removed from your database.
If you call me again I will take further steps
LS
Laur S's update07 Mar 2025, 14:08
Reviewer Update
Why is it so difficult to get a response? The number you are calling is ***. Please remove it from your database and do not call me again.
You keep the existence of a Complaints OFficer (or is that office?) very secret. When I called I got a whole lot of ******* and no referral to anybody who was interested in attending to this.
The penultimate agent who called me, was concerned and helpful and said that she would request by email that my number be removed from your database.
If you call me again I will take further steps
You keep the existence of a Complaints OFficer (or is that office?) very secret. When I called I got a whole lot of ******* and no referral to anybody who was interested in attending to this.
The penultimate agent who called me, was concerned and helpful and said that she would request by email that my number be removed from your database.
If you call me again I will take further steps
MBD's replyOfficial
11 Mar 2025, 09:32Dear Laur S
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply11 Mar 2025, 09:32
Official
Dear Laur S
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD