AN
Alisa N
1 reviews | Active since Jul 2017
11 Dec 2023, 13:35
HARRASSMENT
Good day. My ABSA loan account is with MBD. I have a payment arrangement in place. However, in any given week I receive 2 / 3 phone calls from different MBD agents asking me about payment, when I will be making payment etc etc.
I find this extremely frustrating. I know that my account is in arrears. I was under debt review. There were some issues and this was then cancelled. The arrears resulted from ABSA wanting payment as per proposal and not court order.
Please can you address this constant harrassment.
Helpful (0)
Replies (2)0
Replies (2)
MBD's replyOfficial
11 Dec 2023, 14:03DeaR Alisa Nockfar
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply11 Dec 2023, 14:03
Official
DeaR Alisa Nockfar
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's replyOfficial
12 Jan 2024, 15:54Dear Alisa Nockfar,
With reference to your query logged on 19 December 2023 at 8:28amIn respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
With reference to your query logged on 19 December 2023 at 8:28amIn respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
MBD's reply12 Jan 2024, 15:54
Official
Dear Alisa Nockfar,
With reference to your query logged on 19 December 2023 at 8:28amIn respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
With reference to your query logged on 19 December 2023 at 8:28amIn respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD