Harrassment

Pathetic service received. We received a call this morning from MBD regarding a ABSA Credit card that we are paying off monthly. They claim that an account that we are paying off has now been handed over to them and they demanding money. When my husband explained the the agent that we have been paying this account every month, she got rude with us and demanding we listen to her and she is telling us we need to pay them. We have not received any correspondence stating that the account has been handed over to someone else. Agents name Maria Molekwe did not want to hear anything about how the account is being paid off every month and when I advised her that they can't call us and message us for something that has been paid all the time, she got very rude with us. I asked for her supervisors details and after a lengthy argument was finally given the information. When bringing up charges for the unnecessary contacts being made she told me I have to call another department to sort that out and that I now need to listen to her. I feel that if we have a payment plan in place that is paid every month like clock work, why must we be harrassed by agents that have no respect for the client and no sense of customer service either. ABSA should be disgusted with how they clients are being handled and I would like this matter taken further or I will proceed with taking this to the OMBUDSMAN. My husband and I have been making the necessary payments on this account and have a stop order set up for monthly payments.