uU
ursulacoster U

1 reviews | Active since Dec 2016

15 May 2017, 17:49

Harrassed 3 x phone calls in 3 days - and this this includes a Sunday

<p>First call - Saturday 13 May 2017, second call 15 May 2017 @ 10:00 third call 15 MAy 2017 @ 15:30</p> <p> </p> <p>Facts:</p> <p>1. Letter on hand stating that all was settled. Letter received dated 24 March 2017. I received it today from Debtbusters</p> <p>2. Did call WFS (Pty) Ltd - told me it would take 2 - 3 working days to get a response from Legal at WFS(Pty) Ltd - this is acceptable</p> <p>3. but why not same courtesy from MBDCS ? I have now sent letter to ********** I hope that my response does not take more than 12 hours. I was allowed the same time frame. </p> <p>4. And I will not act like an adult - my childish innner self is out in full force.</p> <p>5. The next call from WFS and/or MBDCS best be an apology for their lack of updating my files.</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
MBD
MBD's reply16 May 2017, 08:07
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply18 May 2017, 10:36
Official

Dear Sir/Madam

With reference to your query logged on the 15 May 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER