RR
Riana R

1 reviews | Active since Oct 2016

14 Oct 2016, 14:32

Harrasment - unstoppable

<p>I have had it with MBD - I had 3 phone calls today at my place of work and they don't stop. I have asked them time and time again not to phone me at work, as we are not allowed to take personal calls but they keep on phoning. I have downloaded the complaint form for Debt Collectors and will go to the Police Station to get it Certified. They are getting me in trouble at work and I am fed up with it.</p> <p> </p> <p>I have sent them proof of payments and told them I do not wish to sign a debit order, but they keep on phoning. I will not answer my phone as they are in bridge with the code of conduct. If I have asked you not to phone me at work then don't.</p> <p> </p> <p> </p>

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Replies (4)
MBD
MBD's reply14 Oct 2016, 15:56
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

MBD
MBD's reply19 Oct 2016, 11:57
Official

Dear Sir/Madam

With reference to your query logged on the 14 October 2016..

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

RR
Riana R's update21 Oct 2016, 14:17
Reviewer Update

I received an e-mail yesterday stating that the call centre will only phone me after hours, Today guess what, another call and that was at 8:54 this morning. So clearly the call centre either didn't get the message or they are ignoring direct orders.

But I must say I am not suprised. I am blocking every single call I'm getting from MBD. They will only be able to correspond via e-mail.

RR
Riana R's update16 Nov 2016, 14:56
Reviewer Update

According to Flora Mohale, my number are frozen on the system, but I am still getting phone calls on my work line and the people phoning are rude and adament.

I am going to see a laywer now, as I do not now how else to handle this.

It is getting out of hand and it is affecting my job.