Harrasment & unprofessionalism

MBD call centre agents needs training.

Is there anyone doing quality assurance and doing random checks on the phone calls to ensure quality?

Today at 08:35, I received a phone call from MBD, with the standard greeting. Once I confirmed that they got the correct person, they hung up.

This has been ongoing for close to 6 months now. Immediately after that they send a message to confirm our arrangements that has never taken place as they have never spoken to me past the greeting and confirming my name and surname.

Please note, I don't have a loan with you. I don't owe you anything. Stop harrasing me.