RR
Riana R

1 reviews | Active since Oct 2016

23 Nov 2018, 12:30

Harrasment and not receiving statements.

Once again I am having problems with harassment and non-compliance from this useless attorneys.

I have requested my breakdowns from Ntebaleng Kwenaite, without any feedback from their side. I received one statement, but requested the other breakdowns for my Woolworths In Store Card, WW credit Card and RSC card. They also assured me that my account has been frozen for communication purposes and that they wouldn't phone me. Guess what since yesterday they have been calling my place of work again, after I told them numerous times that I am not allowed to receive private calls on my workline.

I am suppose to pay a monthly installment, but I said to Ntabeleng I can't as I don't have an idea of what was paid so far and how much I still owe. They never send any statements and when I sent e-mails they ignore me. I cannot pay an account if I don't know what happened to the money already paid.

I cannot believe that they can still operate as debt collectors as they are not abiding to the rules and regulations set out by the National Council of Debt Collectors. I am making an appointment with them today, as this kind of service needs to stop.

0
Replies (3)
MBD
MBD's reply23 Nov 2018, 14:42
Official
Dear Sir/Madam
 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER  MBD Credit Solutions (Pty) Ltd. 
RR
Riana R's update06 Dec 2018, 12:42
Reviewer Update
I am still waiting for my statements and please don't even try to phone me about this, send me the e-mail that I am waiting for. I have the right to know how much money I paid to my accounts as well as what your fees are. I am not willing to make any more payments towards my accounts before I have all the details. I am sure that the National Council for Debt Collectors will like to run the investigation as you are not following the rules!!!!!
MBD
MBD's reply06 Dec 2018, 13:50
Official
Dear Sir/Madam
 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER 
 MBD Credit Solutions (Pty) Ltd.