RM
Rebotile M

1 reviews | Active since Jul 2017

31 Jul 2017, 13:23

Harrasing SMSes and Phone calls from MBD Inc over a paid up MTN contract that is converted to prepaid

<p>I had a contract with MTN wich i paid off in March 2017 and converted my number to prepaid. MBD INC, tel ********** has been calling and texting me demanding that i make a payment for my MTN account. i explained that my contract was paid off and converted into prepaid, yet they continue to harass me with Phone call.</p> <p>I emailed mtn consultant who asisted me to convert payoff and convert my number to prepaid and requested that mtn contact MBD Inc and request that they stop contacting me.</p> <p>MDB INC is still contacting me and they are refusing to resolve their issue with MTN, they prefare harrasing me with phone calls and smses over resolving the isuue with MTN. </p>

0
Replies (2)
MBD
MBD's reply31 Jul 2017, 15:46
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply15 Aug 2017, 09:58
Official

Dear Sir/Madam

With reference to your query logged on the 31 July 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC