Hardship trying to pay debts due to non response from debt collectors MBD attorneys.

Yet again I am getting nowhere. Nearly 2 months of emails and calls to request paid up letter/s and settlement amount to setle a debt and make payment. On the phone a few days on 2 and 3 Feb 2022 and maybe others after no response to emails. Each time I get to you are no 2 in the queue and the waiting time is 1 minute I get a message saying they can't answer and leave a name and number. I have left my name and number 2/3 times at east and no response. Why is it so hard to do the right thing, WHY would people supposedly collecting debts refuse to help someone trying to pay off those Debts? I am in this position because I went under debt review and paid the every month, but my creditors were not paid by them. Debts were handed over to MBD not because of me defaulting but I am living a nightmare and just want to pay my debts. Why am I tortured for this??? Must I just forget about these debts and paying them? I am unable to get help and beyond frustrated. On top of it MBD say my previous complaints om the same issues are not valid????? Please get your act together. All I want is a normal life and I am doing my utmost to PAY MY DEBTS. I am really wandering why I am trying so hard.