MV
Monica V

1 reviews | Active since Sept 2017

03 Aug 2024, 08:32

Harassment of clients

These people are ruthless. I have had dealings with them since after lockdown. They phone continously. They start phoning at 06:45 every day, just on Sundays they rest. If I don't answer they phone my sister. Non-stop every day. I pay every month, I have even increased the amount I pay. They still phone. Every day the whole day. Why? And then when you ask them why are they phoning you for the 3rd time on the same day after you have paid, they say they are reminding you of the payment that is due the next month. Why? Am I paying every month yes, so why are they phoning non-stop. Then they drop the call. An hour later someone else calls. They are harassing me continuously on a daily basis and this needs to stop. My sister has asked them continuously to remove her number. They even sent a sms to apologize about contacting her and straight after they phoned again. I have blocked all their numbers, but they get new numbers every day. This is harassment and it needs to stop.

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Replies (2)
MBD
MBD's reply03 Aug 2024, 10:43
Official
Dear Monica Visagie,

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
MV
Monica V's update04 Feb 2025, 16:25
Reviewer Update
New year, new harrassment. I have been paying on time and on the 1st of January the company is harrasing me again. Phoning from 6:45 in the morning including Saturdays. Why are you doing this again? Did your system reset, you said you would take me off the list. Yet I have been harrased for the whole of January. Why what has changed?