NM
Nkosinathi M

1 reviews | Active since Jan 2016

07 Jun 2024, 08:48

Harassment for refusing allow debit order for payment and unfair charges to raise debt.

I am not happy how MDB Inc. deal with me as a debtor. They constantly call me every day more than twice a day and I have to repeat the same thing over to your representatives. I have requested that they update your systems so that it notifies the call centre staff who has been called to avoid being called more than 3 to 5 times a day. I am harassed by MBD Inc business even though I pay on time without fail.

Secondly. Why am I being charged differently every month and you are raising sales by having different line items to increase your revenue . I pay and you charge me for paying ( Bank charge) 2. Collection fee;3. Telephone out ( Unnecessary and irrelevant. did not request to be reminded of paying and congratulating me on payments only to find out you are charging me for this useless call;4 Interest month end fee ( What is this for) so basically from what I pay MBD Inc. takes 40% to themselves .

Spoken to one of their staff and requested that I be copied when they escalate the issue with Percy (Supervisor).

Today I am being called twice again and spoke to Asavela and Mary if I remember that can they please send me a copy of their policy that says if I do not consent to have my account being debited every month I am subjected to calls every day and every month. I am still waiting.

Why am I incurring interest on my account with the purpose of trying to finish it of. Is this not ******* according to National Credit Regulations Act?

I feel that the business is raising sales instead of assisting its clients to settle accounts. double taxing- one from the initial creditor and now from the attorneys business.

********* business operations.

0
Replies (1)
MBD
MBD's reply07 Jun 2024, 09:04
Official
Dear Nkosinathi Malimela

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD