Harassment, excessive sms and calls.

Harassment, bullying and ********* conduct by Munnik Basson Dagama Inc I am extremely disappointed and honestly shocked by the conduct of Munnik Basson Dagama Incorporated.

I have not missed any payments with them, but a week after payment has been made them sms and calls start - 2 smses and excessive amounts of calls - as soon as I tell them to stop with the harassment they hang up. I am self-employed and currently have no work coming in, which I explained multiple times to their agents and these interruptions are causing me financial loss.

Despite this, they have proceeded to harass me relentlessly — calling me up to 7 times per day, and even after formal written notice instructing them to stop, they are still calling me multiple times a day. And, when staff call they talk to you with a mouth full of food and have absolutely no customer service initiative.

Their agents repeatedly say “all calls are recorded”, yet they completely ignore what is said on those calls and keep calling as if nothing was explained. This is not collections — this is ************ and harassment.

I have asked for communication to be in writing and for an itemised statement of account to see what fees they are loading. Instead of acting professionally, they continue with aggressive and abusive calling tactics.

This is not how a reputable law firm should behave. This feels like a pressure factory, not a professional legal practice.

I will now be taking this matter further with the Legal Practice Council, the National Credit Regulator and the Council for Debt Collectors.

I strongly warn any consumer: if you fall into temporary difficulty, do not expect dignity, professionalism or ethical treatment from this firm.