AG
Angus G

1 reviews | Active since May 2012

04 Mar 2022, 13:44

Harassment

I am so sick and tired of MBD! They are handling my Woolies loan and store accounts, which I have no problem with. Last year I complained about the continual phone calls and harassment. They advised me to commit to a payment plan on debit order and honour it, and this would stop the calls. I did so in November and have been meeting the obligation, but they will just not stop harassing me. I have complained to the people phoning and even wrote a letter to them last month, but they will not stop. Two calls yesterday, another 2 today. Unless I default, they have no right to harass me like this. Time for them to honour their promise, respect my wishes, and stop acting like parasites otherwise I have no option but to lodge a complaint with WFS and the ombudsman.

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Replies (2)
MBD
MBD's reply04 Mar 2022, 14:03
Official
Dear Mr Gibson

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
MBD
MBD's reply04 Mar 2022, 15:39
Official
Dear Sir/Madam

With reference to your query logged on the 04 March 2022. 
 In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.   Kind regards COMPLAINTS OFFICER 
MBD