Harassment by MBD

Horrible people. Their agents are rude and intolerable.

They divulge my personal information to someone that is not me nor a spouse or relative. When asked to please take off all numbers that are not in connection to me they refused and said that I should answer my phone then. Irrespective if I answer my phone or return the call at a later time there is no excuse to divulge my personal details to anyone other than myself. I have requested several time through the agents and the department manager which seems to change every time the latest one being a lady called Lebo.

I have been paying my account monthly as agreed and yet the balance keeps getting higher because they are charging me for the calls they make to a number that is not mine and messages I never received!

It is horrific that I get calls more than once a day everyday for a week leading up the the payment date arranged.

I have requested statements as to what the account is left with and requested acknowledgement of payment letters and 3 months later im still waiting.

I have asked to speak to managers and resolve this on a higher level and amicably and I get the phone put down on me, laughed at or shouted at as to why I can't speak to the agent.

Horrible service and firm all together.