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Sabelo T
1 reviews | Active since Sept 2012
05 Sept 2024, 11:01
HARASSMENT BY A MILLION CALLS
I have a payment arrangement with MBD since November 2023, and I have honored my payments monthly without fail, but I receive calls DAILY! Monday to Monday! If miss their call on my cellphone, they call my landline. I kept asking every consultant why keep on calling a client that pays every month, they don't have an answer! And they bill those calls on us the clients. Their harassment of calling us daily is totally uncalled for. Worse, their supervisor ignore our emails. Even banks don't call us like these people for a missed payment on a bond. This is harassment and it needs to be put to an end
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Replies (2)
MBD's replyOfficial
05 Sept 2024, 11:18Dear Sabelo T
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply05 Sept 2024, 11:18
Official
Dear Sabelo T
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
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Sabelo T's updateReviewer Update
06 Sept 2024, 07:32Their customer care consultant (whom I can't name here as my comment will be removed) sent me an email, but what she said is just a copy and paste script. She did not address that we are getting irate by their gazillion phone calls!!!
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Sabelo T's update06 Sept 2024, 07:32
Reviewer Update
Their customer care consultant (whom I can't name here as my comment will be removed) sent me an email, but what she said is just a copy and paste script. She did not address that we are getting irate by their gazillion phone calls!!!