FM
Faheema M

1 reviews | Active since Mar 2009

23 Oct 2017, 12:53

Harassment and STUPID / *********** / RUDE/ Idiotic Staff

I am the account holder of the account that MBD used to debit for my son's Virgin Active account. I took the responsibility of paying this account for the past year and MBD were full aware that I am the account holder and I am responsible for settling the account. I stopped the debit order as to my calculations the account would have been paid up. Upon calling them I found out there was a remaining amount of R750 to which i advised I will split into two payments. I paid the one last Friday, with sending through notification of payment as well as received acknowledgement from their recoveries department, Constance Thokoane. Telephone: +27 (11) ********** , Email: ********** Today I received calls from 6am in the morning. And throughout the morning up to and including 5 minutes ago from Vuyokazi who was down right rude, unprofessional and STUPID. Refusing to give me information on the call yet, you can debit my account for the payments! Seriously, get your act together. Update your freakin stupid systems and maybe all your agents should go on a professionalism course and learn to speak in a better, mature, professional manner and not drop calls in clients ears!!

0
Replies (2)
MBD
MBD's reply23 Oct 2017, 13:30
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

MBD
MBD's reply30 Oct 2017, 15:14
Official

Dear Sir/Madam

With reference to your query logged on the 23 October 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd